Return & Shipping

Exchange/Return

How to return your products:
Exchange or return is possible within 14 days. The return costs are for the customer. Please send reason for return. When returning please send a order number and reason for return to info@ch4chi.com to receive instructions.

How do I receive my refund:
Once the return has been approved, you will receive your refund in the same way that you made your purchase. To receive a full refund, the items must be in perfect condition and the internal labels must be intact.
Items must be in their original condition and you must submit the corresponding receipt. Please note that the right to return does not apply to sealed items that are not suitable to be returned for health and hygiene reasons and that are sealed after delivery.
Please note that it is always necessary to have received the goods before you request a refund.

Shippingtimes en costs

Shipping Netherlands
Shipping Europe

2-4 business days
3-7 business days

Free shipping
€6.95 shipping costs